Vivaspin verification

Every casino that pays out checks who it pays. Vivaspin verification is described in three places: the FAQ, the terms and the anti-money-laundering policy. Together they say when the check happens, what it asks for and how long it takes. This page puts the three together, as read on 11 November 2026.

When Vivaspin checks an account

The FAQ is direct: as a licensed operator, the casino says, it must verify the personal data you provide, to protect players from identity theft and to keep payments working. It also runs periodic random checks on accounts. The terms allow identity, credit and fraud checks at any time (section 3.9), and make a withdrawal conditional on the checks being complete (section 6.17). In practice, the check comes before the first payout at the latest.

The check itself is automated. The FAQ says it usually takes a few minutes up to an hour. That is quicker than many casinos promise, but it covers the check of the documents, not any extra review the casino may start for a large or unusual withdrawal.

Which documents

The AML policy describes the identity check in detail: a copy of a passport, ID card or driving licence, shown next to a handwritten note with six randomly generated numbers, and a second picture with your face. The note proves that the photo was taken for this check and not copied from somewhere else. The policy says you may blur other information, apart from the details it names as required, such as the date of birth.

For a payment, the FAQ asks for a document showing your bank account or card details and the transaction in question: a bank statement or a screenshot from your banking app with your name, the account or the last digits of the card, and the amount. Proof of address and source of funds may be requested too, under the terms and the AML policy, in particular for larger sums.

How to pass the check the first time

Most delays come from small mismatches: a middle name missing on the account, an old address, a card in a partner's name. The FAQ's list of reasons a withdrawal is not processed starts with the missing beneficiary name. Fix the details in the account before you upload, and the automated check has nothing to stop on.

Why the data is asked for

The FAQ says personal data is collected to protect against misuse and unauthorised activity, is treated as confidential and is not passed to third parties unless the law requires it. The terms add that details may be passed to third parties that help with the verification itself (section 3.10). Entering your date of birth confirms that you are 18 or over.

If the check is never finished

An account blocked because the documents never came may be classed as dormant after 180 days, and the 10% monthly maintenance fee from section 16.2 may then apply after 30 days' notice. The account comes back to life as soon as the verification is completed. Withdrawals stay subject to the checks in any case. Our page on Vivaspin login and account covers dormant accounts in more detail.

A verified account is also the precondition for every other figure on this site: the withdrawal times in the FAQ and the limits in the terms only apply once the checks are done. If you plan to withdraw soon, do the verification first.

Quick questions